Shipping Policy

The estimated delivery timeframe for most orders is between ten and twenty business days. This timeframe may be extended during busy promotional periods when order volume increases significantly. Business days exclude Sundays, public holidays, and days when severe weather conditions or official cyclone warnings disrupt transportation services. Because of these variables, delivery schedules may shift, but we aim to keep the process as smooth and predictable as possible. It is also important to note that once an order has been placed and confirmed in our system, we are unable to modify the delivery address, and we do not currently offer scheduled delivery appointments.

Delivery times can occasionally be delayed for reasons beyond our control. Weather disruptions, high seasonal demand, or errors in the address provided may all contribute to longer processing and transit times. If any issue arises that may significantly impact your shipment, our customer service team will reach out to you as soon as possible to provide updates or request additional information. In situations where an ordered item becomes unavailable, we will contact you directly to arrange a cancellation and ensure the appropriate refund is issued.

All orders currently qualify for free shipping, and no additional delivery charges will be added at checkout. If the courier attempts delivery more than once and is unable to reach you, the order may be automatically cancelled. In such cases, the amount you paid will be refunded once the package is returned to us.

To follow the progress of your shipment, you can visit the Order Tracking page, where updates will appear as your order moves through the processing and delivery stages. This tool allows you to see when your order has been packed, shipped, or delivered, helping you stay informed throughout the entire process.

There are several reasons why certain orders cannot be shipped. Sometimes an item becomes unavailable after the order is placed, and in such cases we will notify you promptly. Delivery restrictions may also apply to remote locations that shipping services cannot reach. We are unable to send packages to PO Box addresses, which may prevent an order from being completed if such an address is provided. Payment issues, such as failed transactions or flagged security checks, may also interrupt the shipping process.

If you receive an incorrect product in your delivery, please contact us right away so we can help you resolve the issue. You may return the incorrect item, and we will assist with issuing a refund. If the size is incorrect, you may return the item following the usual process and then place a new order for the correct size. Our team will guide you through the necessary steps to ensure everything is handled smoothly.

In the event that your package does not arrive within the expected timeframe, start by reviewing the estimated delivery period for the type of item you ordered. Shipping times can vary based on product category, location, and seasonal factors. If your order is significantly delayed or appears to be lost, you may contact our customer support team at elfontheshelfofficial@outlook.com for further assistance. They can help investigate the situation and provide information on next steps to ensure you receive your order or, when appropriate, a refund.