Return Policy

Our return policy allows customers to send back eligible items within thirty days from the date the order is delivered. This window gives you time to review your purchase and decide whether it meets your expectations. For an item to qualify for a return, it must be in the same condition as when it arrived. That means it should be unused, free from wear, with all original tags still attached, and placed in its original packaging. To help us process your request efficiently, you will also need to provide a receipt or other acceptable proof of purchase.

If you wish to begin the return process, you can reach out to us by email at elfontheshelfofficial@outlook.com. Once your request is reviewed and approved, we will provide you with a prepaid return shipping label along with detailed instructions on how to send the product back. Items that arrive without following the provided return procedure or without authorization cannot be accepted. If you ever have questions at any stage of the return process, you may contact us at the same email address for assistance.

We ask customers to carefully check their order as soon as it is delivered. If you notice that something is damaged, defective, or incorrect, please notify us right away so we can evaluate the problem and determine the most appropriate solution. Prompt communication helps us resolve issues faster and ensures you receive the correct product in good condition.

There are specific products that cannot be returned under any circumstances. If you are uncertain whether the item you purchased falls under a non-returnable category, we encourage you to contact us for clarification before initiating a return. In situations where you wish to exchange an item, the most efficient method is to complete a return for the original product and place a new order once your return has been approved. This ensures that the item you want does not go out of stock while the return is being processed.

Customers in the European Union may have an additional right not available in other regions. If the order is shipped to an address in the EU, you are entitled to cancel or return your purchase within fourteen days for any reason, regardless of the general thirty-day policy. Even under this cooling-off period, the item must still be unused, in its original condition, with tags attached and packaging intact, and you must be able to provide proof of purchase.

Refunds are issued once we receive and examine the returned item. After inspection, we will notify you whether your refund has been approved. If it is, the amount will be returned to your original payment method, usually within ten business days. Please note that your financial institution may take additional time to finalize the posting of the refund. If more than fifteen business days have passed since we confirmed approval of your return and you still have not received the funds, you can contact us at elfontheshelfofficial@outlook.com so that we may investigate and assist further.