Contact Us

Our customer care team is committed to assisting you and ensuring that every question, concern, or request receives thoughtful attention. We maintain a dedicated support schedule to make sure you can reach us during the times when help is most commonly needed. Our representatives are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday, and they work throughout each business day to provide reliable guidance and support. If you try to contact us during the weekend or outside of our regular hours, your message will still be received, and you can expect a reply as soon as the next business day when the team is back online. This approach allows us to respond thoroughly and ensures that each inquiry is handled with care rather than rushed.

If you prefer speaking directly with a member of our staff, you are welcome to call our customer service line at (626) 667-4382. A team member will be ready to listen, offer solutions, and guide you toward the information or assistance you’re looking for. Whether you need help with an order, have questions about our products, or simply want clarification on a particular topic, a phone call can be the fastest way to connect. We encourage you to reach out during business hours so that we may help you promptly and efficiently.

For those who find email more convenient, especially if you’d like to include details, screenshots, or lengthy explanations, you can reach our support team at elfontheshelfofficial@outlook.com. Email inquiries are reviewed carefully in the order they are received, and you will hear back from a representative on the next business day if your message is sent after hours or during the weekend. Email support is ideal for non-urgent requests or situations where you prefer written communication that you can refer back to later.

Our goal is to make sure that contacting us is simple and reassuring. We understand that timely and respectful communication is essential, especially when you’re seeking help or clarification. By maintaining set operating hours and committing to next-business-day responses for after-hours messages, we aim to create a consistent and predictable support experience. Whether you choose to call or write to us, you can trust that your question will be met with care, attention, and a desire to help.

We strive to offer a level of customer service that reflects the values of our brand—warmth, reliability, and respect for your time. Reaching out to us should feel effortless, and we want every interaction to leave you confident that you are supported by a team that genuinely cares. No matter how big or small the issue may be, we welcome the opportunity to assist you and ensure your experience remains positive.